Privacy Policy

Effective Date: December 10, 2024

1. Information We Collect

Server1.co.za (“we”, “us”, “our”) collects and processes the following information:

Account Information: Username, email address, and contact details
Usage Data: Internet usage statistics, session duration, bandwidth consumption
Payment Information: Billing details and payment history (processed securely through QuickBooks)
Network Data: IP addresses, MAC addresses, device information for network management

2. How We Use Your Information

We use your information to:

Provide and manage internet access services
Process payments and maintain billing records
Monitor network usage and ensure fair use policies
Improve our services and customer support
Comply with legal obligations

3. QuickBooks Integration

We integrate with QuickBooks Online to:

Synchronize customer account information
Manage invoices and payment records
Track account balances

Data shared with QuickBooks is governed by both this Privacy Policy and Intuit’s Privacy Policy.

4. Data Security

We implement industry-standard security measures including:

Encrypted data transmission
Secure authentication protocols
Regular security audits
Access controls and monitoring

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Financial records are retained according to legal requirements.

6. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Opt-out of non-essential communications

7. Third-Party Services

We use the following third-party services:

QuickBooks Online: For accounting and billing
MikroTik RouterOS: For network management

8. Contact Us

For privacy-related inquiries, contact us at:
Email: info@server1.co.za
Website: https://server1.co.za

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.